Delivery & Returns

Returns

Goods cannot be returned if they have been specially made, Printed or Embroidered.

If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.

Carriage Charges will NOT be Re-Funded.

Your statutory rights are not affected.

When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below.

Please ensure that you obtain a certificate of postage as your insurance against loss or damage.

Faulty Goods

If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase.

If the goods are found to be faulty, a refund or exchange will be given according to the customers requirements.

Cancellation

Any customer has the right to cancel a product. If that product has already been despatched, it can be returned to us in it's original and resaleable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)

We cannot accept responsibility for goods lost while in transit to us, It is your Responsibility to insure each parcel.

To return goods to us, please send to:

Returns Department
ORC Sports
Unit 30
Hillgrove Business Park
Nazeing Road
Nazeing
Essex
EN9 2HB

E-mail: sales@orcsport.co.uk

If you have any questions, queries or comments, please call +44 (0)1992890075. Our offices are open from Monday to Friday 9.00am to 5.00pm & Saturdays 9.00am to 4.00pm.